Contact information
Our US-based support desk provides expert product consultations, freight coordination, order updates, and warranty assistance for all heavy-duty grills, outdoor ovens, and accessories. Please find our verified business directory below:
Customer Support Email
Direct Inbox:
support@grillatlas.shop
Response Time: Under 24 business hours
Telephone Support
Toll Line:
+1 (972) 241-1162
Hours: Mon – Fri: 9:00 AM – 5:00 PM (CST)
Headquarters & Warehouse
GrillAtlas Operations:
Attn: Simon Cassia
11460 Reeder Rd, Ste 123
Dallas, TX 75229, United States
Order Verification & Support Protocol
When reaching out regarding an active order, warranty inspection, or scheduled freight shipment, please include your 4-digit or 5-digit Order Number in the email subject line to enable accelerated processing by our Dallas team.