Contact information

Contact Information

Last Updated: September 10, 2026

We are dedicated to providing outstanding customer care and expert guidance for all your outdoor cooking, grilling, and patio dining inquiries. Please find our official business details below:


Trade Name: GrillAtlas

Legal Entity / Business Owner: Simon Cassia

Store Website: https://grillatlas.shop

Customer Support Email: support@grillatlas.shop

Customer Support Phone: +1 (972) 241-1162

Physical Headquarters & Warehouse Address:
11460 Reeder Rd, Ste 123
Dallas, TX 75229
United States

Customer Service Hours: Monday through Friday, 9:00 AM – 5:00 PM (CST)

Estimated Response Time: Within 24 business hours

Direct Inquiries & Order Support

If you are contacting us regarding an existing order, return, or warranty claim, please have your 4-digit or 5-digit Order Number ready or mention it in your email subject line for expedited assistance.