Privacy policy

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This Privacy Policy explains how GrillAtlas ("we," "us," or "our"), operated by Simon Cassia and accessible via https://grillatlas.shop, collects, protects, utilizes, and manages personal data when you visit our website, communicate with our customer desk, or purchase outdoor cooking equipment, BBQ smokers, and pizza ovens.

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1. Personal Information We Collect

When you interact with GrillAtlas, we collect information necessary to fulfill commercial transactions and maintain technical platform integrity:

• Order Fulfillment Information: Full legal name, billing address, physical shipping address, phone number (used strictly for order confirmation and freight delivery appointment calls), and email address.
• Payment Details: Processed directly via secure, tokenized, Level 1 PCI-DSS compliant payment gateways (Shopify Payments, Visa, Mastercard, AMEX, Discover, PayPal). Raw payment card numbers are never stored on GrillAtlas servers.
• Technical Device Information: Web browser version, IP address, approximate geographical timezone, operating system, and anonymous cookie telemetry.

2. Lawful Purpose of Data Processing

We process personal data strictly for legitimate operational purposes:

• Executing purchase orders, billing, and freight parcel dispatch.
• Providing real-time tracking checkpoints and customer care communication.
• Screening orders against potential fraud or unauthorized payment attempts.
• Complying with federal tax reporting, commercial accounting, and warranty records.

3. Service Providers & Third-Party Processing

We share select personal data only with vetted enterprise partners essential to fulfilling our contractual obligations to you:

• Platform Infrastructure: Shopify Inc., providing our secure e-commerce engine (Shopify Privacy Statement).
• Logistics & Freight Carriers: FedEx, UPS, USPS, and licensed LTL freight carriers receiving customer delivery name, street address, and phone number for delivery coordination.
• Regulatory Reporting: When required by lawful subpoena, federal court order, or applicable tax statutes.

We do NOT sell, rent, lease, trade, or monetize your personal information to third parties for monetary or commercial consideration.

4. Security Standards & Encryption

All transactions, customer account records, and checkout communications on GrillAtlas are safeguarded by 256-bit Secure Sockets Layer (SSL) encryption architecture. Our platform adheres to strict Level 1 Payment Card Industry Data Security Standards (PCI-DSS).

5. Consumer Privacy Rights (CCPA / CPRA & GDPR)

In accordance with statutory frameworks, customers hold enforceable rights regarding their personal information:

• Right of Access & Portability: You have the right to request a complete disclosure of the personal data categories we collect and process.
• Right to Deletion: You have the right to request erasure of your personal data, subject to statutory accounting, audit, and tax retention rules.
• Right to Rectification: You may correct inaccurate or incomplete account details at any time.
• Non-Discrimination: We will never deny services, charge differentiated prices, or degrade service quality for exercising your statutory privacy rights.

6. Data Retention Period

We maintain transaction and order records for the duration required by applicable commercial, accounting, tax, and product warranty limitation laws. Non-transactional session cookies expire according to published schedule parameters.

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7. Data Privacy Officer Contact