Shipping policy
Shipping Policy
Last Updated: September 10, 2026
Thank you for choosing GrillAtlas (https://grillatlas.shop). We specialize in delivering high-end grills, pizza ovens, smokers, and outdoor kitchen accessories across the United States. We partner with reputable national carriers and freight logistics companies to ensure your products arrive safely, securely, and in pristine condition.
1. Shipping Rates & Delivery Thresholds
- Orders $50.00 and above: FREE Standard Ground Shipping ($0.00).
- Orders under $50.00: $4.99 Flat Rate Shipping.
2. Order Processing & Transit Times
| Timeline Parameter | Specification |
|---|---|
| Order Cut-Off Time | 5:00 PM (CST) — Central Standard Time (Monday – Friday) |
| Handling / Processing Time | 1 – 2 Business Days (Monday – Friday) |
| Transit / Shipping Time | 3 – 7 Business Days (Monday – Friday) |
| Total Estimated Delivery Time | 4 – 9 Business Days |
3. Shipping Destinations
We currently ship to physical street addresses within the contiguous 48 United States. Due to carrier weight restrictions and freight transit limitations, we cannot ship heavy grills or outdoor ovens to Alaska, Hawaii, Puerto Rico, P.O. Boxes, or military APO/FPO addresses.
4. Carriers & Heavy Freight (LTL) Delivery
- Small to Medium Parcels (under 150 lbs): Shipped via FedEx Ground, UPS, or USPS Priority Mail with signature confirmation for high-value gear.
- Heavy Freight & Outdoor Kitchen Units (150+ lbs): Large built-in grills, commercial smokers, and wood-fired stone pizza ovens are delivered via Less-Than-Truckload (LTL) freight carriers. Freight shipments include Curbside Delivery with Hydraulic Lift-Gate at no additional charge. The carrier will contact you via phone prior to delivery to schedule a convenient delivery appointment window. An adult (18+) must be present to inspect and sign for the delivery.
5. Order Tracking
As soon as your package or pallet is dispatched from our Dallas warehouse, you will receive an automated shipping confirmation email containing your carrier tracking number and direct tracking link. You can also track your shipment anytime directly on our Track Your Order Page.
6. Damages in Transit
While freight damage is rare, please inspect all cartons and pallets before accepting delivery. If you notice any visible damage to the packaging, make a specific notation on the carrier's Bill of Lading (BOL) before signing. If the product inside is damaged, notify us within 48 hours at support@grillatlas.shop with photos of the crate and damaged components. We will immediately coordinate an exchange or dispatch replacement parts at zero cost to you.
7. Warehouse & Contact Information
GrillAtlas Dispatch & Warehousing
11460 Reeder Rd, Ste 123
Dallas, TX 75229
United States
Phone: +1 (972) 241-1162
Email: support@grillatlas.shop
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (CST)