Contact
Contact GrillAtlas Customer Care
Have a question about our outdoor grills, pizza ovens, or need assistance with an existing order? We are here to help!
📧 Email Customer Support
Inquiries Desk:
We respond to all inquiries within 24 business hours.
📞 Telephone Support
Direct Customer Line:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
📍 Headquarters & Warehouse
GrillAtlas
Attn: Simon Cassia
11460 Reeder Rd, Ste 123
Dallas, TX 75229
United States
Frequently Answered Support Topics
- Order Tracking: You can track your shipment status live on our Track Your Order page.
- Returns & Cancellations: Orders may be cancelled within 24 hours of placement. We offer a 30-day return policy on unused items with $0 restocking fees. See our full Return and Refund Policy.
- Delivery Times: Standard transit takes 3 to 7 business days following 1 to 2 days of handling. See our Shipping Policy.